CUSTOMER SURVEY COMMENTS

FROM 2011 & 2012

 "Dave, Robbin and everyone I spoke to were all very helpful and very posi-tive people. Everyone here is encouraging! Three years ago, when I came to WorkOne I found only one person helpful and positive. The rest were rude and difficult. All of the staff that are here now/today are amazing, motivating, positive and caring people.
     "I am excited to come back next week for my resume workshop! I've got more job leads from here in the last two days that I have in the last three months anywhere else."

 Quality of Service?  "Good!  Prompt sign-in, helpful attitude from staffer at front desk.  Staff genuinely wants to help." 

 "Everyone takes the time to really give you all available assistance."

 "Very helpful in all that I encountered; I was impressed with all the helpful employees." 

 "Very friendly, fast and helpful service."

 "Cathy was an excellent instructor.  Diana was great help with assisting with unemployment benefits.  I learned so much and the instructor was extremely professional, knowledgeable and patient.  I really enjoyed learning.  I was completely wowed!  Thank you for all your dedication; awesome service to provide us and much needed." 

 "Outstanding service by Ernie.  He makes you feel as if you're a person — not a case.  He makes me feel like he is working for me.  Paul has made it a point to get to know me by name and is serving with the utmost compassion.  Ernie's service cannot be beat by anyone; he is fabulous."

 "GREAT; LINDA T. took care of everything I needed & did a great job." 

 "Shannon was knowledgeable and helpful ... the class seemed perfect to me."

 After attending WorkOne's Job Club:  "David and Deb — very good informa-tion, excellent discussion, morale booster ... it made me feel I was not alone." 

 "Jessica — friendly service, always happy."

     And from another customer:  "Jessica does a great job, very kind and gives personal attention."

 "Most helpful unemployment service; well done."

     Moreover, another customer said, "Ernie worked hard to answer my questions and was very kind.  Could he have background music, though?" 

 "Dear Cathy and Michelle,
     Please share this with all, especially Cindy, Chris and Georgianna. I want to start by telling you all that even though my new (amazing) job did not come directly through the WorkOne office, I honestly believe if it were not for your WONDERFUL staff I would not be thoroughly enjoying employment at this time. The workshops I participated in helped me with so many aspects of my search, but there is one thing that workshops by themselves cannot do! That one thing is this: Give the personal, honest and totally necessary encouragement that I felt every time I walked into that office. You TRULY CARE and it is sooooooo very evident in what you do every day!!!!
     "My resume left much to be desired as did my cover letter, and my inter-viewing skills were so outdated ... let's just leave it at that :)
     "I knew I had many things to offer an employer but I didn't know how to convey my knowledge and dedication to them. You offered the tools, taught me how to use them and encouraged me to find out what I had to offer and how to effectively present it.
     "Our success — yours and mine — is this: I am processing the accounts payable for OpenRange RV in Shipshewana. I have my own office (that might not be a biggy for some people but it is for me); I have the respect of my co-workers and really have confidence that I know what I am doing. It is chal-lenging but not overwhelming.
     "I wish there was more I could do than just say 'thank you;' it just doesn't seem nearly enough. I love, love, love my job and will be forever grateful to all of you for your support, encouragement and guidance during one of the most difficult transitions in my life. I am positive that I am just one example of success with many more to come. Keep doing what you so skillfully do and be encouraged that you ARE making a difference in peoples' lives!!!
     "Sincerely and Gratefully Yours, Toyce :) "

 Before presenting this customer's comment, a little stage-setting is neces-sary to understand his situation. During two years of unemployment, Scott attended numerous skill-building workshops spon-sored by WorkOne at no charge to Indiana residents.  Upon completing each workshop, Scott updated his resume to document his newly earned skills — and his description of these abilities acted like a flashing bright light when employers reviewed his resume. Here is Scott's comment in an e-mail to a WorkOne academic and career counselor.
     "Dave, I just completed my first week at SmokerCraft [as a bill-of-materials writer at $14.50 per hour] and things are going well. I love it here. Right now, my strongest skill-set is Excel (thanks to WorkOne's Robbin). I'm learning the system and the product, and also the way the bill-of-material is put together. My new supervisor has been very supportive and helpful to succeed in this position."
     Scott added, "To the Job Club — JUST DON'T GIVE UP! Over the two years I was unemployed, I sent out over 3,000 resumes and had around 30-to-50 interviews. There were times that I was ready to give up; to say, 'What's the point.' You just never know when your phone will ring with the next oppor-tunity. On Thursdays at ten and one, I say a prayer for all of you to find employment. Again, don't give up on yourselves. Everyone at WorkOne is there to help you find the next opportunity. Good luck to you all."